PlayFetch. wants you to be pleased with our products and we stand behind the quality of every item we offer. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.

Returns & Exchanges

We accept returns and exchanges on items within 14 days of receipt.

To be eligible for a return, ALL ITEMS must be returned unworn, undamaged, unaltered, and unused, with their original PlayFetch. tags attached and the original packaging included. Items damaged through normal wear and tear are non-eligible for returns.

Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

To initiate a return or exchange an item, simply send us a message. We will email you back with the return instructions.

PlayFetch. LLC reserves the right to reject any returned product that does not comply with the above return policy. Rejected items will be sent back to the original shipping address at the customer’s expense. In order to avoid this, please reach out to our team to address any issues or concerns you have regarding the item(s) you wish to return.

Colors 

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.